Returns & Exchanges

At Robocraze, we stand by the quality of our electronic components and modules, offering a 7-day return policy for items that are defective or damaged upon arrival. We aim to support your innovation by ensuring every part you receive meets your technical specifications and project requirements.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to the 'Order History' section to submit a return request or contact our support team within 7 days of delivery.

• 2.
  Technical Verification

  Our engineering team will review your request via email to troubleshoot the component and confirm if the issue is a manufacturing defect or a compatibility error.

• 3.
  Secure Packaging

  Once approved, carefully pack the item in its original anti-static packaging and box to prevent electrostatic discharge or physical damage during transit.

• 4.
  Inspection and Refund

  After receiving and inspecting the returned component at our warehouse, we will process your refund or store credit within 5-7 business days.