Frequently Asked Questions
Everything you need to know about your Robocraze experience.
What is the typical delivery timeframe for orders?
We typically process orders within 24 hours. Depending on your location, standard shipping takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
Do you offer technical support for DIY kits and components?
Yes, our team of engineers provides basic technical guidance for all products purchased from Robocraze. You can reach out to our support desk with your order ID for assistance with troubleshooting.
What is your return policy for electronic components?
We offer a 7-day return policy for unused and unopened items. Due to the sensitive nature of electronics, items that show signs of soldering, physical damage, or static discharge cannot be returned.
Are the products on Robocraze genuine and authentic?
Absolutely. We source directly from authorized distributors and reputable manufacturers to ensure that every sensor, microcontroller, and module meets high-quality industry standards.
Do you provide GST invoices for business purchases?
Yes, we provide GST-compliant invoices. Simply enter your company name and GSTIN during the checkout process to receive a tax invoice for your business records.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking ID to monitor your package's journey to your doorstep.